Commerce Bank Case - research paper Example | Topics and Well Written Essays - 1000 words

Commerce Bank Case - - Research Paper Example Secure infrastructure for financial transaction over wireless network can be possible only if the commerce bank initiates security measures through the enrollment of one-time password system and making engagement with gateway Internet service provider by establishing proper service level agreements. Moreover, the commerce banks should adhere with the international regulations and standards companies as well as governments such as Internet Retailers Association. The commerce bank case is therefore going to analyze the core problem facing banking system and better suggestive ways to curb this issue for better managerial perception in banking service operations. Introduction Service operations management is one of the exercises delivered in a management system of a given company as a supply chain that intersect business operation towards the customer and the actual sales. Through optimizing service-intensive supply, high performance service is realized. In line of business service opera tions management must accommodate any prevailing inconsistent and arising uncertain demand to eliminate flaws in business supply chain. For an effective service operation management to incur, the management should establish customer satisfaction by reducing obsolescence costs, enhancing inventory levels and minimizing technician visits through proper planning. However, balancing and optimizing service levels as well as costs delivers extensive and sustainable gain over the competitors (Clark & Johnston, 2008). Objective The objective of this case assignment is to establish the main problem facing the proper operation of commerce bank at large. However, the case study will analyze possible problems encountered during Service Operations Management within this commerce bank cases study. The level of service operations within the commerce bank has drastically been affected, leading to the need of security aspect to be taken into consideration since; the business works hand in hand with money matters and therefore the need of high profile security is needed. The issue of e-commerce relies on the computer security and Data security components for its operational service due to Privacy issue in the banking system. This translates to security issue specifically to oversee how the security affects banking system and the need for restraining this facet at large. Problem Statement The main problem facing the commerce bank in general is the issue of security incurred in its operational management. For these subsidiary branches to communicate well and do its financial transactions, security issue plays a bigger role. Communication channels become one of the vital components in this operation as far commerce bank issue if availed. The main issue in this commerce bank case study is to establish the core problem facing commerce banking system and suggest or make a clear recommendation on how this problem can be eliminated for effectiveness to prevail within the banking system strategies. Security The problems facing the commerce bank is therefore the availability of resources, the services provided by the banking system and the security on regards to online transaction processes. According to the report from the American banking system, 60 percent of the problems facing banking system has been indicated to represent security concerns while 30 percent for quality service and the remaining 10